Whenever we got a quality complaint and claim, we need to provide a reasonable explanation to the buyer of how and why it happened. To provide this explanation, we need to make a thorough investigation to find out the possible root cause as well as provide the correct action plan to avoid future happening. During the investigation, we need to involve a lot of data and questions. In our past experiences, we spent a lot of time back and forth emails to collect the data and find out the root cause because either we forgot to check this or that.
Standard operating procedures (SOP) of a garment idustry A Standard Operating Procedure or SOP means is structured documentation that provides step-by-step guidelines and instructions on how to do a particular business activity, such as production or record keeping. We need SOP in a company with different operations in different areas.
Example of business operating procedure manual: Standard operating procedures or SOP needs to develop as a structured documented office word or pdf file and manual printed copy for management approval.